Effective date: September 23, 2026

Shipping Area

During the initial launch phase, orders are accepted only for delivery to eligible addresses within the United States.

Orders cannot currently be shipped internationally. If the shop expands to additional countries or regions, this policy will be updated accordingly.

Availability for a particular address is confirmed during Shopify checkout.

Free US Shipping

Standard shipping is included in the displayed product price for eligible US orders.

No separate standard shipping charge will normally be added during checkout. Any optional expedited service, if offered in the future, may involve an additional charge that will be clearly displayed before payment.

Made-to-Order Production

Every fine-art print is made to order. Production begins after the order and payment have been successfully confirmed. Production normally takes approximately 2–7 business days. This is an estimate and may vary depending on:

• Order volume

• Product or material availability

• Print-provider capacity

• Weekends and public holidays

• Seasonal demand

• Quality-control requirements
  
  

Production time is separate from shipping time.

Estimated Delivery Time

After production is complete, standard domestic US delivery commonly takes approximately 2–5 business days.

A typical order may therefore arrive approximately 4–12 business days after it has been confirmed. This timeframe is an estimate rather than a guaranteed delivery date.

Delivery may take longer during holidays, severe weather, carrier disruptions, periods of high demand or other circumstances outside our reasonable control.

Order Confirmation and Tracking

After placing an order, you should receive an order confirmation at the email address provided during checkout.

When the order has been produced and transferred to the shipping carrier, tracking information will be provided where available.

Tracking information may take several business days to begin displaying movement after a shipping label has been created. This does not necessarily mean that the package has been delayed or lost.

Please ensure that the email address supplied during checkout is correct and check your spam or junk folder if you do not receive an expected notification.

Multiple-Item Orders

Products in the same order may occasionally be produced or shipped separately.

If this happens, you may receive more than one package and more than one tracking number. Separate delivery does not necessarily indicate that an item is missing.

Standard shipping remains included for eligible US orders even when an order is divided into multiple shipments.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout. Please carefully review:

• Recipient name

• Street address

• Apartment, suite or unit number

• City

• State

• ZIP code

• Telephone number, where requested
  
  

If you discover an address error after placing an order, contact us immediately. We will try to correct it, but an address change cannot be guaranteed after the order has entered production or shipping preparation.

Once an order has shipped, we cannot redirect or alter the delivery address.

Additional production or shipping costs resulting from an incorrect, incomplete or undeliverable address may be charged to the customer where permitted by law.

Undeliverable or Returned Packages

A package may be returned by the carrier because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery or another delivery issue.

If a package is returned, please contact us. We will review the circumstances and determine whether reshipment is possible.

Where the return resulted from incorrect customer-provided information or a failure to receive the package, additional production or shipping charges may apply before the order can be sent again.

Shipping Delays

Production and delivery estimates are provided in good faith but cannot be guaranteed. We are not responsible for delays caused by events outside our reasonable control, including:

• Carrier delays

• Severe weather or natural disasters

• Public holidays

• Labor disputes

• Transportation interruptions

• Address or access problems

• Government action

• Supply shortages

• Platform, technical or fulfilment disruptions
  
  

If tracking has not updated for several days, please allow reasonable time for the carrier’s system to refresh. Tracking scans can occasionally be delayed even while a package is moving through the delivery network.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it:

1. Confirm that the shipping address on the order is correct.

2. Check around the delivery location, mailbox and any secure or sheltered areas.

3. Ask other members of the household, neighbors, building reception or property management whether they accepted the package.

4. Contact the shipping carrier using the tracking number.

5. Contact us promptly if the package still cannot be located.
   
   

A carrier’s delivery scan may occasionally appear shortly before the package is physically delivered, so please allow a brief additional period where appropriate.

Lost Packages

If an order has not arrived and tracking indicates that it may be lost, please contact us as soon as reasonably possible. Include:

• Your order number

• The customer name

• The delivery address

• The tracking number

• Any information received from the carrier
  
  

We will review the tracking information and, where appropriate, open an inquiry with the fulfilment provider or carrier.

Eligibility for a replacement or refund may depend on the circumstances, carrier records and the time within which the issue is reported. Please do not wait an extended period before contacting us about a suspected lost shipment.

Damaged Packages or Prints

Please inspect the package and print promptly after delivery.

If the print arrives damaged, defective or incorrect:

• Keep the print and its packaging

• Take clear photographs of the print, damage, shipping label and packaging

• Contact us within the reporting period stated in the Returns & Refunds Policy

• Include your order number and a description of the problem
  
  

Do not send a product back without first contacting us. Because orders are fulfilled through a production partner, an unauthorized return may not reach the correct location or qualify for reimbursement.

Eligible issues may be resolved through a replacement or refund in accordance with the Returns & Refunds Policy.

Order Changes and Cancellations

Because every print is made to order, production may begin shortly after an order is confirmed.

If you need to request a cancellation or change, contact us immediately. We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once production has started.

Further information is provided in the Returns & Refunds Policy.

Contact

For questions about shipping, tracking or delivery, please contact us through the Contact page at lacross.art.

To help us respond efficiently, include your order number and the email address used during checkout.