Effective date: September 23, 2026

Made-to-Order Products

Every fine-art print sold through lacross.art is produced individually after an order is placed.

Because prints are made to order, we do not normally accept returns, exchanges or refund requests for non-defective products resulting from:

• A change of mind

• Selection of the wrong artwork or size

• A preference for a different size

• Failure to review the product description or measurements

• An order placed using an incorrect or incomplete address

• Minor variations that are normal characteristics of the printing process

  
  

Please review the artwork, available dimensions, product description and delivery information carefully before completing your purchase. This policy does not affect any mandatory consumer right or legal remedy that cannot lawfully be excluded.

Damaged, Defective or Incorrect Products

Please inspect your print and its packaging promptly after delivery.

If your order arrives damaged, contains a manufacturing defect or is materially different from the product ordered, contact us as soon as possible and no later than 30 days after the tracking status shows delivery.

Qualifying problems may include:

• Tears, punctures or permanent folds

• Crushed or materially damaged edges

• Scratches, flaking, ink damage or significant print defects

• Lasting deformation that prevents the print from being displayed properly

• Receipt of the wrong artwork

• Receipt of the wrong print size

• Missing items from the order

• Other material production or fulfilment errors

  
  

Depending on the circumstances, an eligible claim may be resolved through a replacement or refund.

Normal Product Characteristics. Fine-art printing on textured paper may involve minor variations between individual prints.

The following will not ordinarily be considered defects:

• Slight differences between printed colors and colors displayed on a screen

• Natural texture or minor surface characteristics of the paper

• Minor variations in print positioning, dimensions or finishing

• Temporary curl or roll memory that settles when the print is properly mounted or framed

• Minor variations that do not materially affect the appearance or display of the artwork

If you are uncertain whether an issue is a defect, please contact us with photographs so that we can review it.

How to Report a Problem

To report a damaged, defective, incorrect or incomplete order, please contact us through the Contact page at lacross.art. Include:

• Your order number

• The name and email address used for the order

• A clear description of the problem

• A photograph showing the entire print

• Close-up photographs clearly showing the damage or defect

• Photographs of the outer and inner packaging

• A photograph of the shipping label

• Photographs showing all affected products together if more than one item is involved

Please retain the print, packaging and shipping label until the claim has been resolved. Additional photographs or information may be requested where necessary to assess the problem.

We will acknowledge and review the request as promptly as reasonably possible.

Customers should contact lacross.art directly rather than the production partner concerning an order placed through this website. We will manage any necessary communication with the production or fulfilment provider.

Returns of Damaged or Incorrect Products

Do not return a print unless we have provided specific return instructions.

A damaged, defective or incorrect product will not normally need to be returned for a claim to be reviewed. Sending a product to an address shown on its shipping label without authorization may result in the package being lost and may prevent us from processing the return.

If a physical return is required, we will provide the appropriate instructions and explain any applicable shipping arrangements.

Replacements

When a replacement is approved, a new print will be produced and shipped to the eligible delivery address.

Replacement production and delivery times are generally similar to those of an original order. Tracking information will be provided when available.

A replacement cannot normally be changed to a different artwork or size unless otherwise agreed.

If an identical replacement cannot be produced because the product, material or artwork is unavailable, we may offer an appropriate alternative or issue a refund.

Refunds

When a refund is approved, it will be issued to the original payment method used for the order unless another method is required by law or expressly agreed.

We will confirm when the refund has been submitted. The time required for the amount to appear in your account depends on Shopify, the payment provider, your bank or card issuer and is outside our direct control.

A refund may cover the affected product or, where appropriate, the entire order. Any applicable remedy will depend on the nature and extent of the problem.

Standard US shipping is included in the product price and is not charged separately. Optional additional services or charges, if any, will be handled according to the circumstances and applicable law.

Lost or Undelivered Orders

If an order has not arrived, first review the tracking information and follow the steps described in the Shipping Policy. For domestic US orders, if the package has not been delivered within 30 calendar days after shipment, contact us immediately and no later than 7 days after that 30-day period has ended.

Please provide:

• Your order number

• The delivery address

• The tracking number

• Any information received from the shipping carrier

We will review the carrier information and open an inquiry with the fulfilment provider where appropriate.

If the package is confirmed as lost and the delivery problem was not caused by an incorrect address, refusal of delivery or another action attributable to the customer, an eligible order may be replaced or refunded.

A package shown as delivered is not automatically considered lost. Please first check the delivery location, mailbox, household members, neighbors, reception or property management and contact the carrier using the tracking number.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an order cannot be delivered or is lost because the address supplied was incorrect, incomplete or inaccessible, a free replacement or full refund may not be available.

If the package is returned or a replacement shipment is possible, additional production or delivery charges may apply where permitted by law.

Please contact us immediately if you discover an address error. We will try to correct it, but changes cannot be guaranteed once production or shipping preparation has begun.

Order Changes and Cancellations

Because production may begin shortly after an order is confirmed, cancellation or modification requests must be submitted immediately.

We will make reasonable efforts to stop or change the order, but cancellation, artwork changes and size changes cannot be guaranteed once production has started.

If an order is successfully cancelled before production, the applicable amount will be refunded to the original payment method.

Unauthorized Returns

Products sent to the artist, production provider, shipping carrier or another address without prior authorization may not be accepted, identified or refunded.

Always contact us before returning any product.

Abuse or Fraudulent Claims

We reserve the right to refuse a claim where there is reasonable evidence of fraud, deliberate damage, false information, repeated policy abuse or misuse of the returns process.

This does not affect any mandatory right or remedy available under applicable law.

Contact

For questions about a return, replacement, refund or order problem, please contact us through the Contact page at lacross.art.

To help us respond efficiently, include your order number and the email address used during checkout.